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1) If you can, try another computer, ideally also another internet line/another place.
2) Don't use VPN (but if it is your computer and you don't know, really, what VPN is, then you are probably fine, because it is usually extra paid service and software for it)
3) Perhaps some firewall could block it. But again, usually it should not be a problem, the issue can be if you have firewall set up that it asks for permission for each new app to connect to internet. Becuase these dialogs appear then during playing games and so on sometimes, and can be accidentally denied and remembered.
Also is it still true that a flower can disappear, when someone of the group takes it too early before others arrive? Maybe it is just few minutes that I have not noticed it.